Standards of Service

Our promise to you.

We pride ourselves in maintaining the highest levels of service for our customers.

You can expect your enquiries to be dealt with promptly and efficiently, and your course to run smoothly from making the booking through to certification.

We work to defined service standards, and are happy to publish these on our website for customers to view:

2017 Standards of Service

2017 Apprenticeship Standards of Service

Please fill in this enquiry form and we’ll get back to you. We are always happy to advise on which course could be right for you based on your needs and experience.



  • BPEC
  • City & Guilds
  • Apprenticeships

  • Career Transition Partnership
  • ELC
  • ERS
  • European Social Fund
  • Matrix