Booking Terms and Conditions

Our Course Booking Terms and Conditions

Terms of Payment

  • A 50% deposit or payment in full is required at the time of booking,
  • If paying a deposit at the time of booking, payment in full should be made 7 working(2) days prior to the start of the course(1).
  • Steve Willis Training (SWT) will not process certification claims or issue certificates unless payment has been made in full.

Cancellation & re-book charges

 Timescales        Reschedule Booking Reschedule Booking (Multiple Courses(1)) Cancel
Booking
Cancel Booking (Multiple Courses(1))
Greater than 15 working days(2) in advance of course start date£50£100 £50 £100
8 to 15 working days(2) in advance of course start date25% of Booking25% of Booking50% of Booking50% of Booking
Less than 7 working days(2) in advance of course start date100% of Booking100% of Booking100% of Booking100% of Booking

All prices are excluding VAT.

Rescheduling of courses by SWT

  • In exceptional circumstances, Steve Willis Training reserves the right to cancel a course(1) and transfer all bookings to a later date.

Delegate substitutions

  • Delegates can be substituted free of charge at any time prior to the course(1) starting unless costs have already been incurred e.g. for exam entries, study materials etc.  Late examination entry fees may also be applicable. Any unrecoverable costs, already incurred, will also be payable.

Pre-requisite qualification evidence

  • If applicable, it is the responsibility of the delegate to provide the required evidence of pre-requisite qualifications(3) prior to the course(1). If this isn’t provided in advance, you may be given the option to complete an initial assessment instead of a reassessment, but only where this is feasible(3).
  • SWT will not accept liability for loss of earnings resulting from a delay or refusal of certification by our Certification Body or registration by a registration body e.g. Gas Safe Register, OFTEC etc where the operative has failed to provide the necessary pre-requisite qualification evidence.

Changes in course(1) content

  • SWT reserves the right to change the course(1) content without prior notice, to accommodate up-to-the-moment information.

Trainers and Assessors

  • SWT reserves the right to change the course(1) content without prior notice, to accommodate up-to-the-moment information.

Liability of property

  • SWT does not accept responsibility or liability in respect of loss or damage to any property brought to the premises of SWT or any other premises or site used by SWT. It is the responsibility of the delegate or the delegate’s company to arrange appropriate insurance.

Liability for accidents or damage to SWT premises or property

  • A delegate or delegate’s company shall indemnify SWT for the negligent or criminal damage to premises or property of SWT or property used by SWT.
  • SWT does not accept liability for any damage caused as a result of negligent acts or omissions by its employees or consultants except for its statutory liability for death or personal injury.

Processing of certification

  • We aim to process all assessment paperwork to our awarding organisations at the earliest opportunity.
  • For ACS schemes, certification claims will be sent to our Certification Body within 10 working(2) days of assessment completion or final payment of fees.

Copyright

  • SWT, its printers and publishers reserve proprietary rights on all courses, notes and study material provided.
  • No part of the course(1), notes or study material may be reproduced or transmitted in any form or by any means or stored in any retrieval system of any nature without written permission of SWT, its printers or publishers.

Additional terms and conditions for off-site courses

Terms of Payment

  • If the booking is more than 20 working(2) days before the first day of delivery, a 50% deposit (or payment in full) is required at the time of booking.
  • If paying a deposit at the time of booking, payment in full should be made 20 working(2) days prior to the start of the course(1)
  • SWT will not process certification claims or issue certificates unless payment has been made in full.
                Timescales for cancellationCharges
More than 20 working days before the course start dateFree cancellation(4)
More than 15 working days before the course start date25% cancellation fee(4)
More than 10 working days before the course start date50% cancellation fee(4)
Less than 10 working days before the course start date100% cancellation fee(4)

All bookings are subject to the above terms and conditions and constitute a legally binding contract under English law. Registered office: 168 Church Road, Hove, East Sussex, BN3 2DL

(1) Course, assessment or any other service provided by SWT.

(2) Working days are Monday to Friday and exclude weekends and public holidays.

(3) You will be advised at the time of booking if pre-requisite evidence is a condition of booking and is essential to allow delivery of the scheduled assessment(s).

 (4) Any external cancellation costs e.g., exam registrations, publications, venue hire etc. incurred as part of the course will be passed on if they are charged to SWT as a result of the course being cancelled.